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DAAKYI

OPERATE · 24/7 Managed Security Operations Center

Round-the-Clock Eyes on Your Estate.

DAAKYI's SOC monitors, triages and escalates threats across your environment every hour of every day.

  • 24/7 visibility across IT, cloud and OT
  • Faster detection
  • Reporting for leadership and regulators
Discuss Managed SOC Services
How 24/7 Managed Security Operations Center Works
  1. 1Define Scope and Priorities
  2. 2Onboard Telemetry
  3. 3Build Use Cases
  4. 4Triage and Escalate
  5. 5Review and Tune

Executive Summary

  • 01A SOC turns scattered logs into prioritized, investigated incidents that someone is accountable for at every hour.
  • 02Detection quality depends on log coverage, tuned use cases and disciplined triage, not on tool count alone.
  • 03The most important design choice is who contains and remediates once an incident is confirmed.

The Challenge

Attackers do not keep office hours, yet many institutions monitor security only during the working day.

Building an in-house SOC means recruiting scarce analysts and running shifts many organizations cannot sustain.

The DAAKYI Approach

Telemetry from your endpoints, network, cloud, identity and applications is collected, normalized and correlated in DAAKYI's analytics core.

L1 and L2 analysts triage alerts around the clock and escalate confirmed incidents with context.

  1. 01

    Telemetry onboarding

  2. 02

    Use cases tuned to your environment

  3. 03

    24/7 triage and escalation

  4. 04

    Reporting and service reviews

In Depth

How the Discipline Works

Raw Logs Become Usable Detections

Endpoints, firewalls, identity providers and cloud control planes emit events in different formats. Parsing maps them to a common schema. Enrichment adds asset owner, user role and threat intelligence. Correlation then links weak signals, such as an impossible-travel login followed by a mailbox rule change, into one alert with enough context to judge. Without normalization, analysts chase fragments instead of reading a coherent sequence of events.

Triage Decides What Matters

Alert volume always exceeds human capacity, so triage works as a disciplined filter. An L1 analyst checks whether an alert is a known benign pattern, a false positive or a real lead. An L2 analyst then investigates scope: affected accounts, hosts, lateral movement and data touched. Confirmed incidents are escalated with a timeline, evidence and suggested containment steps. Every decision is recorded so tuning can remove repeat noise.

Tuning Keeps Detection Honest

A SOC is never finished. New applications, cloud accounts and suppliers change the environment constantly. Detection content must be mapped to adversary behavior, tested, and retired when it stops producing value. A log source that silently stops reporting is a blind spot, so source health is monitored too. Regular reviews of false positives and missed detections keep coverage aligned with current risk rather than the original onboarding scope.

Two security analysts discussing an alert at a night-shift operations desk
A SOC does not prevent every intrusion. It shortens the time between attacker action and informed human response.

Capability Matrix

What the Service Includes

  • Event Collection

    Normalization, parsing and enrichment.

    Stage
    OPERATE
    Delivered Through
    Managed Security Services, Long-Term Operations

  • SIEM Correlation

    Correlation across telemetry.

    Stage
    OPERATE
    Delivered Through
    Managed Security Services, Long-Term Operations

  • Alert Triage

    L1 and L2 analysts, 24/7.

    Stage
    OPERATE
    Delivered Through
    Managed Security Services, Long-Term Operations

  • Client Dashboards and Reporting

    Incident reporting and case management.

    Stage
    OPERATE
    Delivered Through
    Managed Security Services, Long-Term Operations

  • Intelligence Correlation

    Alerts matched to indicators and actors

    Stage
    OPERATE
    Delivered Through
    Managed Security Services, Long-Term Operations

  • Automated Alert Enrichment

    Context added before triage

    Stage
    OPERATE
    Delivered Through
    Managed Security Services, Long-Term Operations

  • SOC Workflow Automation

    Playbook-driven containment

    Stage
    OPERATE
    Delivered Through
    Managed Security Services, Long-Term Operations

  • AI‑Assisted Investigation

    AI agents that draft investigations

    Stage
    OPERATE
    Delivered Through
    Managed Security Services, Long-Term Operations

How It Works

How 24/7 Managed Security Operations Center Works

Managed SOC and XDR architecture

  1. Telemetry

    • Endpoints
    • Network
    • Cloud
    • Identity
    • Applications
    • OT & IoT

  2. Collection

    • Event collection
    • Normalization, parsing and enrichment

  3. Analytics Core

    • SIEM & XDR correlation across telemetry
    • Threat intelligence: indicators and actor context
    • Detection engineering: use cases tuned to you

  4. 24/7 SOC

    • Alert triage: L1 and L2 analysts
    • Threat hunting: hypothesis-led hunts
    • Incident response: containment, forensics

  5. Client Outcomes

    • Orchestrated response
    • Case management
    • Client dashboards
    • Incident reporting

Managed SOC vs MDR vs MXDR

This serviceManaged SOC
Scope
24/7 monitoring, triage and escalation
Telemetry Coverage
In-scope sources collected, normalized and correlated in the SIEM
Response Responsibility
DAAKYI triages and escalates; your team contains and remediates
Best For
Institutions with in-house responders that need round-the-clock eyes
Managed Detection & Response
Scope
Adds hunting, containment and remediation
Telemetry Coverage
In-scope sources, plus the depth needed for hypothesis-led hunts
Response Responsibility
DAAKYI hunts, contains and remediates within agreed playbooks
Best For
Teams that want detection and containment handled for them
Managed XDR
Scope
Unified response across endpoint, network, cloud, identity
Telemetry Coverage
Endpoint, network, cloud and identity correlated in one analytics core
Response Responsibility
DAAKYI coordinates one response across every layer in scope
Best For
Hybrid estates that need one coordinated response across layers

Methodology

The Method, Step by Step

  1. 1

    Define Scope and Priorities

    Identify crown-jewel systems, regulated data and likely threat actors. Decide which sources matter first, so monitoring effort follows business risk instead of whichever systems are easiest to connect.

  2. 2

    Onboard Telemetry

    Connect in-scope sources, validate that events arrive complete and on time, and parse fields consistently. Confirm that authentication, administrative and network events are all present before declaring a source live.

  3. 3

    Build Use Cases

    Write detections for specific adversary behaviors relevant to the estate, map them to ATT&CK techniques, test them against simulated activity, and document the expected analyst action for each alert.

  4. 4

    Triage and Escalate

    Analysts classify alerts, investigate scope, and escalate confirmed incidents with evidence and recommended actions. Escalation paths, contact order and authority to act are agreed in advance, not improvised during an incident.

  5. 5

    Review and Tune

    Examine closed cases, false-positive trends and coverage gaps on a fixed cadence. Adjust thresholds, retire weak rules, add new detections, and report outcomes to leadership in plain language.

Operating Model

Delivered from the OPERATE Pillar

Pillar position

OPERATE

Security Operations & Managed Resilience

  • Engagement model

    Managed Security Services

    SOC, MXDR and managed cloud security under SLAs.

    Best for · 24/7 coverage without building in-house

  • Engagement model

    Long‑Term Operations

    Multi-year operations and continuous improvement.

    Best for · Critical systems needing sustained assurance

Threat Scenarios

What It Looks Like in Practice

  • Credential Theft and Account Takeover

    How It Shows Up

    A user signs in from an unfamiliar location, then registers a new multi-factor device and creates forwarding rules.

    Response

    Analysts correlate identity and email events, confirm the session is hostile, and escalate with the affected account, session details and a recommendation to revoke tokens and reset credentials.

  • Ransomware Precursors

    How It Shows Up

    Security tools are disabled on one host, followed by credential dumping and unusual remote administration traffic to file servers.

    Response

    The chain is recognized as staging behavior before encryption. The incident is escalated immediately with a host list, so isolation can happen before data is encrypted.

  • Cloud Misconfiguration Abuse

    How It Shows Up

    A storage bucket becomes public, and a new access key is created and used from an unrecognized network.

    Response

    Cloud audit logs are correlated with identity activity to establish what was exposed. The finding goes to the cloud owner with the change record and a remediation step.

  • Insider Data Exfiltration

    How It Shows Up

    A departing employee downloads large volumes of records outside normal hours and uploads them to a personal cloud service.

    Response

    Analysts compare activity with the user's baseline, preserve evidence, and escalate to security and HR leads under the agreed handling procedure.

Outcomes

What Your Institution Gains

  • 24/7 visibility across IT, cloud and OT
  • Faster detection
  • Reporting for leadership and regulators

Deliverables and Roles

What You Receive, and Who Does What

DeliverablePurpose
Log Source InventoryShows which systems are monitored, how they are collected, and where coverage gaps remain.
Detection Use Case CatalogDocuments each detection, its logic, its ATT&CK mapping and the analyst response expected.
Escalation and Response ProceduresDefines who is contacted, in what order, and who may authorize containment.
Incident Reports and Case RecordsPreserve timeline, evidence and decisions for learning, audit and regulatory inquiry.
Periodic Service ReviewGives leadership trends in incidents, noise, coverage and tuning progress.
RoleResponsibility
Client Security OwnerSets risk priorities, approves escalation paths and decides on business-impacting containment.
Client IT and Cloud Operations LeadMaintains log sources, executes containment actions and applies remediation changes.
L1 Analyst (Provider)Performs first-line alert triage and routes credible leads to deeper investigation.
L2 Analyst (Provider)Investigates scope, confirms incidents and prepares escalations with evidence and recommended actions.

Maturity Model

Where Organizations Typically Stand

  1. Stage 1

    Reactive

    Logs exist but are reviewed only after something goes wrong. Detection depends on users reporting problems.

  2. Stage 2

    Monitored

    Key sources feed a SIEM and alerts are reviewed continuously, though rules are generic and noise is high.

  3. Stage 3

    Managed

    Use cases fit the environment, escalation paths are rehearsed, and reporting reaches leadership regularly.

  4. Stage 4

    Threat‑Informed

    Detections are mapped to adversary behavior, tested routinely, and refined through hunting and incident lessons.

Frameworks and Regulation

The Standards That Shape This Work

  • NIST CSF 2.0

    Monitoring and analysis sit in the Detect function, and escalation and incident handling sit in Respond. The Govern function ensures ownership and risk appetite are defined.

  • MITRE ATT&CK Enterprise

    Its 14 tactics give a common language for mapping detections and measuring which adversary behaviors the SOC can actually see.

  • ISO/IEC 27001:2022

    Annex A technological controls cover logging and monitoring, and ISO/IEC 27002:2022 gives guidance on implementing them.

  • NIST SP 800-61

    It structures incident handling from preparation through detection, containment and post-incident learning, which shapes escalation procedures.

Buyer Guidance

Choosing the Right Provider

What to look for

  • Look for clear statements on which log sources are in scope and how their health is monitored.
  • Look for escalations that arrive with evidence, scope and recommended actions, not bare alerts.
  • Look for a documented tuning process that shows how false positives are reduced over time.
  • Look for explicit division of response duties between provider and client.

Questions to ask a provider

  • Which of our systems will be monitored on day one, and which are excluded?
  • How do you decide that an alert is a false positive, and who reviews that decision?
  • What authority do analysts have to contain a threat without calling us first?
  • Can we export our detection content, cases and data if we change providers?

Regulatory & Industry Context

The Obligations This Service Supports

Monitoring supports logging and monitoring requirements in ISO/IEC 27001, PCI DSS and SOC 2, and incident reporting duties under Act 1038.

Frameworks DAAKYI helps clients implement

  • ISO/IEC 27001
  • PCI DSS
  • SOC 2
  • Ghana Act 1038

Framework references describe client implementation support, not DAAKYI certifications.

Technical Detail

For Architects and Security Leads

Telemetry sources and partner technologies
  • Endpoints
  • Network
  • Cloud
  • Identity
  • Applications
  • OT & IoT
  • Sangfor
  • Fortinet
  • Check Point
  • Cisco

Technology partners DAAKYI works with in this area.

Detection and response process, step by step
  1. 01Telemetry. Endpoints, Network, Cloud, Identity, Applications, OT & IoT.
  2. 02Collection. Event collection, Normalization, parsing and enrichment.
  3. 03Analytics Core. SIEM & XDR correlation across telemetry, Threat intelligence: indicators and actor context, Detection engineering: use cases tuned to you.
  4. 0424/7 SOC. Alert triage: L1 and L2 analysts, Threat hunting: hypothesis-led hunts, Incident response: containment, forensics.
  5. 05Client Outcomes. Orchestrated response, Case management, Client dashboards, Incident reporting.
Framework alignment: NIST CSF Detect, Respond, Recover
Detect
Correlation, threat intelligence and detection engineering across endpoint, network, cloud and identity.
Respond
Alert triage, investigation and unified containment coordinated across layers rather than tool by tool.
Recover
Reporting and handover into incident recovery and continuity operations.
  • ISO/IEC 27001
  • PCI DSS
  • SOC 2
  • Ghana Act 1038

Monitoring supports logging and monitoring requirements in ISO/IEC 27001, PCI DSS and SOC 2, and incident reporting duties under Act 1038.

Architecture reference

How 24/7 Managed Security Operations Center Works: Telemetry → Collection → Analytics → 24/7 SOC.

Telemetry from your endpoints, network, cloud, identity and applications is collected, normalized and correlated in DAAKYI's analytics core.

Normalization and Parsing Pipeline

Each source is parsed into a common schema with fields for timestamp, user, host, source and destination address, action and outcome. Time synchronization matters: skewed clocks break correlation across systems. Enrichment joins events to asset criticality, account privilege and threat intelligence indicators. Validation compares event counts against expected volumes, flags parsing failures and alerts when a source goes quiet. Poorly normalized data produces detections that fail silently, which is worse than noisy ones.

Correlation Rule Design

Effective rules combine sequence, threshold and context rather than matching single events. A failed-login burst followed by success, then a privilege change, is stronger than any one of those events alone. Rules are tagged to ATT&CK techniques so coverage gaps become visible. Suppression windows prevent duplicate alerts, and allowlists for approved scanners and administrators reduce noise. Each rule is tested against replayed or simulated activity before it reaches analysts.

Glossary

Key Terms

Use Case
A specific detection scenario, including its logic, data sources and expected analyst response.
False Positive
An alert triggered by legitimate activity that analysts must investigate and then tune away.
Playbook
A written sequence of investigation and response steps for a defined type of incident.
Log Source Health
The ongoing check that each connected system is still sending complete, timely events.

Proof Points

What We Can Stand Behind

  • Every stage of DAAKYI's delivery methodology produces documented, auditable deliverables.

Technology partners

  • Sangfor
  • Fortinet
  • Check Point
  • Cisco

FAQ

Questions Leaders Ask

DAAKYI Intelligence

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Next Step

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